Privacy Policy

1. Introduction

Beonline24 Digital Services built the Solvo Service Provider app (including the Customer app and the Provider app) as a Commercial app. This SERVICE is provided by Beonline24 Digital Services and is intended for use "as is".

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. By using our Service, you agree to the collection and use of information in relation to this policy.

2. Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to:

• Personal Details: Name, email address, phone number, and physical address for service bookings.
• Location Data: We may collect and process information about your actual location (using GPS signals) to connect customers with nearby service providers and facilitate accurate home service delivery.
• Device Information: Log Data including your device Internet Protocol ("IP") address, device name, operating system version, and app configuration.
• Camera and Photos: Access to your device's camera and photo library may be requested to allow users to upload profile pictures or images of the service required/completed.

3. How We Use Your Information

The information we collect is used in the following ways:

• To facilitate and process the booking of home services.
• To connect customers with registered Solvo Service Providers.
• To provide customer support and respond to your inquiries.
• To improve our App, enhance user experience, and fix technical issues.
• To send administrative information, such as updates, security alerts, and support messages.

4. Third-Party Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services (e.g., Payment Gateways like Razorpay/Cashfree for secure transactions); or
• To assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Security

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. We employ secure server infrastructure and database encryption. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

6. Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.