Refund & Cancellation Policy

At Solvo Service Provider, we strive to ensure a seamless and satisfactory experience for both our Customers and Providers. We understand that plans can change. This policy outlines the conditions under which cancellations can be made and refunds can be processed.

1. Cancellation by Customer

• Free Cancellation: Customers can cancel a booked service free of charge up to 2 hours before the scheduled service time.
• Late Cancellation Fee: If a cancellation is made within 2 hours of the scheduled time, a nominal cancellation fee (as displayed on the app during booking) may be charged to compensate the Provider for their reserved time and travel.
• Provider Arrival: If the Provider has already arrived at the customer's location and the customer decides to cancel, a minimum visitation fee will be charged, and the remaining amount (if prepaid) will be refunded.

2. Cancellation by Solvo or Provider

• We reserve the right to cancel any booking due to unforeseen circumstances, including but not limited to provider unavailability, extreme weather, or safety concerns.
• If a service is cancelled by the Provider or by Solvo, the Customer will be notified immediately, and a 100% full refund will be initiated if the payment was made in advance. Alternatively, the Customer can choose to reschedule the service at no extra cost.

3. Refund Policy

Refunds are applicable under the following scenarios:

• Pre-paid Cancellations: If a prepaid booking is cancelled within the free cancellation window.
• No Show: If the assigned Provider fails to show up for the scheduled service and the customer does not wish to reschedule.
• Service Not Completed: If the Provider is unable to complete the service due to lack of expertise or technical issues from their side.
• Quality Disputes: If a customer is highly dissatisfied with the service, they must raise a complaint within 24 hours of service completion. Solvo's support team will investigate the issue. Refunds or partial refunds in such cases are at the sole discretion of the Solvo management team.

4. Refund Processing Time

Once a refund is approved by our support team, it will be processed back to the original method of payment.

• UPI / Wallets: 2 to 4 business days.
• Credit / Debit Cards: 5 to 7 business days.
• Net Banking: 5 to 7 business days.

Note: The exact time for the credited amount to reflect in your account depends entirely on your bank's processing timelines.